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Find quick answers to common questions about FactoryVet audits.

How long does an audit take?
Our AI-powered system generates your report instantly. Once the payment is confirmed, your report will be available for download as a PDF immediately.
What if the factory isn’t found?
If our system cannot locate the entity, you will not be charged. Our database covers over 220 million registered Chinese enterprises.
Can I audit a trading company?
Yes. In fact, our system is designed to identify if a company is a real manufacturer or just a middleman pretending to be a factory.
Is my payment secure?
Absolutely. We use industry-standard encryption and never store your full credit card details on our servers.

Still need help?

If you have a specific issue with a report, email our technical team:

support@factoryvet.com

Average response time: 2-4 hours (GMT)

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